Return or Refund Policy

The Shady Tree uses a print-on-demand company to fulfill orders, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in the event of a damaged product, a manufacturing error or incorrect product, our provider offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team via our contact page and provide a clear photo showing the issue. There is no need to return the damaged product.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.