Shipping Policy

The Shady Tree currently only ships in the United States.  International orders will be coming at a later date.

The Shady Tree does do everything within its power to minimize shipping costs; however, due to our products coming from different vendors, production time to complete orders as well as shipping times and costs vary. These times are set by our providers and cannot be changed. All orders are shipped with standard shipping times and rates (ie. economy or express shipping is not available).  Once your order is placed you will receive a confirmation email with tracking information.  As always feel free to contact us with any questions.

Additional information:

The following shipping address requirements are applicable to all destinations:

  • The shipping address must be exclusively in Latin characters.

  • The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.

  • Our print vendors do not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

PO box delivery

  • Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.

  • PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box.

  • The correct address formatting guidelines should be followed when a shipment is directed to a PO box:

    • First name: John (matching the name on the box)

    • Last name: Smith (matching the name on the box)

    • Address 1: PO Box 1776

    • Zip code: 28034

    • City: Dallas

    • Country: United States

Requirements for home delivery  

For successful home delivery, the following should be provided:

  1. Recipient’s full name (first and last name, matching the name on the apartment building)

  2. Street address and house number

  3. Apartment number (if applicable)

  4. Floor number (optional)

  5. Zip code

  6. Country